Refunds & Cancellations

Effective October 18, 2026

PhotoKind sells prepaid digital credits. There are no physical items to return and no recurring subscription to cancel.

Unused credits

You may request a refund within 14 days of purchase for the unused portion of that purchase. Refunds are based on the amount paid for the credits being returned, excluding credits already used and free or promotional credits. Refunded credits are removed from the account. Mandatory legal rights apply even when they provide additional remedies.

Used credits and generation issues

Credits spent on successfully delivered generations are ordinarily non-refundable. AI results vary and may not match a subjective expectation. If a job fails, is charged twice, or is charged without delivery, contact us with the generation reference so we can investigate and restore incorrectly charged credits or refund the affected amount as appropriate.

How to request a refund

Use Contact support with your purchase reference, purchase date, email used at checkout and the reason for the request. Do not send your access token, card number or security code. Approved refunds are sent to the original payment method; bank processing commonly takes 5-10 business days after issuance, but can vary.

Cancellation and unauthorized payments

You may leave checkout before completing payment. Closing a browser after authorizing a payment does not cancel that payment. For a completed purchase, follow the refund process above. Report suspected unauthorized charges promptly. Closing an account does not automatically refund its balance; request any eligible refund before closure.

Pricing · Terms · Privacy · Refunds · Delivery · Acceptable use · Contact